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Read & query data
Pull live records, search entities, and keep downstream systems up to date.
- Get Service Desks
- Get Request Types
- Get Request
- Get Requests
All integrations
Integration
Automate customers in Jira Service Management as soon as events happen
Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.
43 operations5 triggersAuth: oauth
About Jira Service Management
Interact with Jira Service Management
What can you do with the Jira Service Management integration?
What can you do with the Jira Service Management integration? Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues. AptlyStar exposes 43 operations and 5 triggers so teams can automate end-to-end processes without maintaining brittle scripts.
Automate & integrate Jira Service Management
Compose Jira Service Management with the rest of your stack using visual workflows and agents.
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Create & update Jira Service Management records
Insert, upsert, and patch objects so Jira Service Management workflows stay synchronized automatically.
- Create Request
- Add Comment
- Add Customer
- Create Organization
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Manage lifecycle
Archive, delete, merge, and reconcile records with guardrails and approvals.
- Delete Form
- Delete Asset Object
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Automate on events
React to webhooks and polling triggers the moment something happens.
- JSM Request Created
- JSM Request Updated
- JSM Request Commented
- JSM Request Resolved
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Jira Service Management analyze & report
Aggregate metrics, export datasets, and feed BI or agent summaries.
- Add Customer
- Get Organizations
- Create Organization
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Jira Service Management automate on events
React to webhooks and polling triggers the moment something happens.
- Create Organization
- Add Organization
- Get Queues
Build Jira Service Management agents
Ship AI workflows that read, decide, and act on Jira Service Management — with guardrails and human approvals where you need them.
Jira Service Management copilot
Build an agent that understands Jira Service Management context, chooses the right operation, and completes multi-step tasks with human approval when needed.
Explore templatesReady to solve your Jira Service Management integration challenges?
Connect Jira Service Management once, then reuse the same blocks across agents, workflows, and templates.
Challenges AptlyStar solves
Keep Jira Service Management in sync with the rest of your stack
Teams lose hours copying data between Jira Service Management and CRMs, inboxes, and spreadsheets. AptlyStar connects Jira Service Management to 43+ operations so updates flow automatically.
Learn moreScale Jira Service Management automations without custom glue code
One-off scripts break when APIs change. Use visual workflows, retries, and typed blocks so Jira Service Management automations stay maintainable as you grow.
Learn moreGive AI agents secure, scoped access to Jira Service Management
Agents need live Jira Service Management context without over-permissioned keys. Connect credentials once, apply guardrails, and let agents act through audited workflow runs.
Learn moreFeatured Jira Service Management templates
Ready-to-use workflow templates that include Jira Service Management, just like in the app.
Jira Service Management trigger workflow
Start a workflow when JSM Request Created fires, then route data to Slack, email, or your CRM.
Browse templates
Jira Service Management: Get Service Desks
Get all service desks from Jira Service Management
Browse templates
Jira Service Management: Get Request Types
Get request types for a service desk in Jira Service Management
Browse templates
Jira Service Management: Create Request
Create a new service request in Jira Service Management
Browse templates
Jira Service Management: Get Request
Get a single service request from Jira Service Management
Browse templates
Jira Service Management plugs into the whole AptlyStar platform
Visual workflow builder
Design multi-step automations with blocks, branches, loops, and human-in-the-loop checkpoints — no boilerplate code.
Learn moreAI agents that act
Give agents tools, memory, and guardrails so they can plan, call integrations, and finish tasks across your stack.
Learn moreKnowledge & observability
Ground agents in docs and tables, then trace every run with logs, evaluations, and deployment controls.
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See Jira Service Management working across your stack
Connect Jira Service Management to agents and workflows in minutes — no credit card required.